1. Why we collect support information
We collect only the information required to verify your order, understand the product issue you report, and provide after-sales support for your RC vehicle or accessories.
We do not use your support request details for unrelated advertising or profiling activities.
2. Categories of data we process
Support requests may include your name, email address, phone number, country or region, product name, order number, purchase date, preferred contact method, and a description of the issue you report.
If you voluntarily send files or screenshots through customer support, they are processed only to handle your request and to maintain a support record.
3. Legal basis and consent
We process support records to respond to your request, meet legal obligations, and document product support activity. Where consent is required under GDPR or ePrivacy rules, we request it separately before storing optional preferences.
Essential website functionality does not depend on optional consent choices. Consent choices may be withdrawn at any time by contacting our privacy team.
4. Cookies and local storage
This support center stores a consent preference so that we can remember whether you accepted or rejected optional tracking and preference storage.
No optional tracking preferences are stored until you make an explicit choice in the consent banner.
5. Retention and deletion
Support records are retained only for as long as necessary to resolve the request, document product support history, satisfy bookkeeping obligations, or meet product safety requirements.
You may request access, correction, or deletion of your personal data where applicable by law.
6. Your rights
Depending on your location, you may have rights to access, rectify, erase, restrict, object to processing, or request portability of your data.
To exercise these rights, contact our privacy team using the details published on this page. We may request reasonable verification before fulfilling the request.
7. International marketplaces
If your order was placed through Amazon or another marketplace, support information may be cross-checked with the details you provide to validate product ownership and warranty eligibility.
We do not receive your payment card details from the marketplace through this support center.